Update your personal information from the Profile or Settings page:
- Name: Your display name shown to other users
- Email: Used for login and notifications (must be verified)
- User Type: Customer or Photographer (set during registration)
- Account Status: View your account standing and activity
💡 Tip: Keep your email up to date to receive important notifications about bids, messages, and payments.
Keep your account secure with strong password practices:
- Change Password: Update your password from the Settings page
- Strong Passwords: Use at least 8 characters with letters, numbers, and symbols
- Forgot Password: Use the "Forgot Password" link on the login page to reset
- Unique Password: Don't reuse passwords from other websites
- Account Security: Never share your password with anyone
🔒 Security Tip: If you suspect unauthorized access to your account, change your password immediately and contact support.
Photographers can configure their service area to filter relevant requests:
- Base Location: Set your primary location on the map
- Service Radius: Choose how far you're willing to travel (1-200 miles)
- Auto-Filtering: Requests within your area appear on your dashboard
- Flexible Radius: Adjust anytime based on your availability
- Distance Display: See how far each request is from your base location
✅ Pro Tip: Start with a smaller radius and expand as you get comfortable. You can always browse "Global" requests outside your service area.
Control how and when you receive notifications:
- Email Notifications: Receive updates via email for important events
- In-App Notifications: See alerts in the notification bell icon
- Notification Types:
- New bids on your requests (customers)
- Bid accepted/declined (photographers)
- New messages from customers/photographers
- Photo submitted for review (customers)
- Photo approved and payment released (photographers)
- New requests in your area (photographers)
Understand how your data is used and protected:
- Anonymous Requests: Customers can post requests without revealing their identity
- Data Protection: Your personal information is encrypted and secure
- Payment Security: We use Square for PCI-compliant payment processing
- Privacy Policy: Read our full privacy policy for details on data handling
- Terms of Service: Review the terms you agreed to when creating your account
Manage how you communicate on the platform:
- Messaging: All communication happens through our secure messaging system
- Email Alerts: Get notified when you receive new messages
- Response Time: Quick responses improve your reputation and success rate
- Professional Tone: Keep all communications respectful and professional
Additional account options:
- Deactivate Account: Temporarily disable your account (contact support)
- Delete Account: Permanently remove your account and data (contact support)
- Export Data: Request a copy of your account data (contact support)
- Support: Get help with account issues or questions
⚠️ Note: Account deletion is permanent and cannot be undone. Make sure to download any photos or data you want to keep before deleting your account.